Your Trusted POS Partner

Our Policies

We believe in fair and transparent practices to ensure smooth shopping experiences.
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  • We value your privacy and handle your data securely.

At our company, we understand the importance of your right to return a product. If for any reason you’re not satisfied, you can request a refund or exchange within 30 days of purchase. Items must be unused and in original packaging. Please keep your receipt to help us process your request easily. We are here to assist you every step of the way and aim to maintain your trust.

  • We believe in open communication about our practices.

To ensure smooth transactions, we ask that items returned are in their original condition. If we made a mistake or the product is defective, we’ll cover return shipping costs. Contact our support team, and we’ll walk you through the process for a stress-free resolution.

  • We are committed to keeping your information safe.

Our privacy policy is designed to inform you about how your personal information is collected, used, and protected. Your trust is our priority and we adhere to data protection regulations to safeguard your information at all times.

  • Transparency is key in our operations.

Visit our website to learn about our cookies policy. We use cookies to enhance your browsing experience and provide personalized content. You can manage your cookie preferences anytime through your browser settings.

  • We uphold confidentiality of your data.

Please review our refund policy, which outlines the conditions on returns and exchanges. If your product is damaged upon arrival, please notify us within 7 days for assistance. We’re here to ensure you’re satisfied with your purchase.

Your Trusted POS Partner

Privacy Information

  • We prioritize your privacy and data security.

We aim to keep our customers informed about our practices on handling personal information. Your data is collected for processing orders and improving customer satisfaction. Rest assured that we do not share your details with third parties without consent.

  • We are committed to responsible data use.

Our cookie policy is straightforward. We use cookies to enhance your experience on our site, allowing for better functionality and personalized content. By continuing to use our site, you agree to our cookie usage.

  • We emphasize clarity in our service delivery.

In summary, our return and refund policy is aimed at ensuring your satisfaction. We appreciate your understanding of the outlined terms to help improve our services. Thank you for choosing us as your POS solution provider!

  • We strive for excellence in every transaction.

For any questions regarding our policies, do not hesitate to reach out to our customer service. We are always happy to assist you and ensure you have the best experience with us. Our goal is to build lasting relationships with our clients.

  • Trust and satisfaction are our top priorities.

The goal of our policies is to foster a secure shopping environment. Thank you for placing your trust in us for your POS system needs. We look forward to serving you and supporting your business.

Refund & Returns Policy

Effective Date: July 30, 2026

At Fordable Business Machines (Pty) Ltd (“FBM”), we strive to provide quality products and excellent customer service. Please read our Refund and Returns Policy carefully before making a purchase.

1. General Policy

  • All sales are final once invoices are issued.
  • No refunds or returns for change of mind or incorrect product selection.
  • Special orders, software, or used/refurbished products are strictly non-refundable.

2. Incorrect Orders

Customers are fully responsible for ensuring that product specifications and system requirements meet their business needs prior to purchasing. FBM cannot be held responsible for incorrect orders placed.

3. Defective or Faulty Products

All warranty claims are subject to FBM’s technical assessment. Depending on the finding, FBM may choose to repair, replace, or refund the defective item. To initiate a claim, customers must provide the original proof of purchase, and return the item with all original packaging and accessories. This warranty strictly excludes damage caused by misuse, electrical surges, or physical neglect.

4. Refurbished Equipment

Refurbished equipment is fully tested and functional. Minor cosmetic marks are to be expected and do not constitute grounds for return or discount. Specific warranty terms for refurbished stock are detailed directly on your purchase invoice.

5. Special Orders

Items sourced specially or customized to client specifications cannot be canceled, returned, or refunded under any circumstances once the order has been processed.

6. Installed Equipment

Any equipment fully installed and configured by FBM technicians is considered final after client sign-off. Post-installation returns are not accepted unless a manufacturer defect is subsequently verified by our team.

7. Software

Software licenses, digital keys, and activated software packages are digital goods and are strictly non-refundable once provided or emailed to the customer.

8. Warranty Claims

Please report any potential hardware or performance issues promptly to prevent further complications. Standard warranty terms do not cover external factors such as physical damage, water ingress, lightning strikes, or electrical power surges.

9. Return Procedure

Prior authorization is required for any return. Please contact our support team to secure a Return Merchandise Authorization (RMA) number before shipping any items back to FBM. Packages sent without an RMA will not be accepted.

10. Shipping Costs

The customer is responsible for all shipping and handling costs associated with returns, unless FBM explicitly made an error in the original delivery process.

11. Consumer Rights

This policy is structured in full compliance with the Consumer Protection Act (CPA) of 2008. Your statutory rights remain unaffected and respected in accordance with local regulations.

Short Version for Invoices

Summary: All sales are final once invoices are issued. No refunds for change of mind or incorrect selection. Special orders, software, or used products are non-refundable. Faulty products are subject to FBM assessment and may be repaired, replaced, or refunded. Proof of purchase & original packaging required. Excludes damage from misuse or power surges.

Have questions about our policy?

Our support and compliance teams are available to clarify any terms or details.
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